Administration: This has been worked into Stirrers & Shakers cost from call to cocktails and everything in between process or activity while catering to your requirements. We consider all correspondences, calls and meeting that has been transmitted as part of our administration. However if you re- quire site visits and any other physical meetings which required us to travel to you before the event with you during the process. There will be an extra cost to you depending on the nature and other factors.

Abuse: We do not condone any form of abuse of our staff, clients or guests. If any form of staff is abuse is reported, detected or occurs before or during your event, that would be regards as violation that we will address. It may cause us to withdraw from the service to the individual, we would leave the event venue, terminate the contract and press charges. If the abuse is from your guests, we may press charges.

Alcohol Consumption: We are restricted to serving only the legal consumption for an adult drinker according to guideline for both men and women. Not more than 14 units a week on a regular basis. Daily recommendation is one alcoholic drink-equivalent totals as: 12 ounces of beer (containing an average percentage of 5% alcohol). 5 ounces of wine (containing an average percentage of 12% alcohol).1.5 fluid ounces of 80-proof distilled spirits (containing an average percentage of around 40% alcohol). If we notice that a guest(s) is over excessive in their consumption we reserve the right to with- draw service to the individual or group.

Bar Hire: Our Bar Hire can be either Dry bar hire where you want just the bar without the service, It includes all Led bars, cubes, cuboids, steps, cocktail tables and other LED products.
   
-You can also hire a bar product as well our bar staff. Ask for bronze package

-You will need to put down a deposit on top of the rental charge which will be refunded at the time of pickup. We will charge you for delivery and pickup depending on the location of your event.

-We will also need one form of photo identification which shows your full name and address. -Where you pick up the bar from us, you are expected to also return all product as you picked it up before you get your deposit.
   
-Bar Hire is calculated on a daily rate and if you want our products delivered a day before, it will be added cost.

-If you are hiring our bar management package and staff along with the bar then you do not pay a de- posit or distance traveled.
   
Where the product is in your care and there is any loss or damage of bar hire products while in your care, you would be responsible for full price of same product at current market value.

Cancellation: We are bound under the law of England and Wales and also under the implied of con- tract of services.
-You have three days which you are able to cancel a contract.
-A further 14 days cool off period from the date on your initial invoice initiating the payment of a de- posit. If you do you would still have to pay us for our administration fee and the work we have put into consulting with you which includes our time and phone calls made 10% of the value.

-Where drinks was to be supply you cannot outrightly cancel where significant purchases was made towards your event.
i-You will be able held liable for all drinks bought at full market value.
ii-Further you will owe the cost two weeks of labour (at the minimum standard bar manager rate in the UK) which is the minimum we put into your work. Addition cost of logistics in sourcing products milage for sourcing materials will be charged as well.

iii-Any staff been booked to work will also be entitled to 25% of the wages that was forfeited.

Clearing: Stirrers & Shakers cleaning includes tiding up and removing all equipments, tools, materials that belongs to Stirrers & Shakers and that we have used to serve you or aid us to serve you and It is limited to the bar area only. It does not include the main reception area where the guest are.
i-There would be an extra cost for cleaning your venue such as clearing drinks from tables, stacking and clearing of glassware you have hired from a third party, disposing of rubbished away from the

venue. This cost depends on the number of tables, also number of guest and details of cleaning required.
ii-As part of our general services, we do not allocated cleaning time separately as it is within your set up and breakdown, except when you are ordering our cleaning package separately.

iii-We would clean the bar area where we have worked as part of our service which includes the paid time.
iv-Where we have been contracted to manage glassware from the tables, removing of used glasses from the table will be a gradual process with discretion before the end of our contracted time

v-If the event is still in full swing, a replacement cup will be provided to the guest with no extra cost to you.

Complaint: If you have any complaint about our staff or about our services, we would request that you put it to us verbally, so that we can look for ways of making amends. If you regard it as a very serious matter please kindly make it known to us in writing and we will make sure the matter is resolved to your satisfaction.

Consultation: This is part of our service to you if it comes with your chosen package however the decision making is entirely your responsibility. Our consultant will guide to to the best of their abilities however, we don't take responsibility for any advise or suggestion given.

Damages: You will be responsible to pay for any broken or lost glasses, or any of Stirrers & Shakers product that you and your guest damage. The damages will be sent to you and an invoice for the cost of product at the current value of the particular item.

Discounts: Due to several factors we maybe able to add a discount to your quote. When this hap- pens, there will also to a corresponding compromise associated to this. This maybe either because you intend to provide your own glassware or other things that would be stated on the contract. This discount will in no way affect the standards, quality, or value of service. You may have to compromise on type of glasses used or number of staff. However, depending on other factors if we realise that this discount can no longer apply we will notify you two weeks before your event. Adding a good review of our services can also enhance discounts. Please ask for our discount information.

Distance Travel: This is our milage for you. Stirrers & Shakers can cover the whole of the UK and distance traveled will be an added cost. We will normally change £0.89 per mile when you hire our services within London and areas. If we have to travel for over two hours to your venue, there will be an extra cost and may also include accommodation and lodging cost depending on when your event ends and how long it will take to travel back this is for safely purposes.

Early setup fee: We work out about 2 hours to start working for you at your venue before the guest arrive to ensure that they are well looked after depending on the number of guests. This time will be used in preparing the drinks and the ares to host them. If you would like us to arrive at an earlier time than this or for an early morning set up because of factors relating to your venue contact or any other reasons, this will be considered as extra hourly rate and we would add a cost to your total bill.

Equipment Hire: All equipment hires from Stirrers & Shakers should be returned same day or immediately after the event. it should be either delivered to us or arranged to be picked up. All equipments including LED products should be returned same condition as hired. Hire is based on one equipment per one event and must not be transferred to other events.

Extra Services: if you would like to request for extra hours of service or extension of time. This can be discussed with the manager and whatever payment agreed on the day must be paid immediately usu- ally we charge £50 for every extra (bar staffing) hour we stay longer than the time paid in advance. For waiters £10/hour and for drink service £5/per guest

Full Payment: We would require that payment is made in full two weeks before your event depending on the services being offered. Full payment of any sort of service however is due at least a week be- fore your event day. If payment is not made in full before the day of your event, we reserve the right to terminate the contract. You will not be entitled to any refund. Please note we would not be accepting any form of payment either cash or check on the day for invoices that has been sent to you before the event day. Bank transfer only

Glassware Hire: Refer to breakables cocktail cups and all breakables bar wares. This service is avail- able only with our staff service. We will charge you for just the cost of glassware and it will not include additional cost for pickup or delivery because it will be delivered along with the staff working with you on the day.

1. i) Glassware for cocktail hour are usually added as part of a package and included in the service charge. The cost of breakage and damages are already worked out in this charge.
2. ii) Unbreakable cups can also be used as part of our service for cocktails or any drinks on the table.
3. iii) Cocktails glasses during the drinks reception are not intended for guest use on the dinner table.
4. They will be limited to the drinks reception area.
5. iv) If you would prefer breakable cocktail glasses on the tables this can be hired separately at £1.50.
6. v) Breakable glasses would not be included in after party service during the less formal aspect of your
7. party, during this time we would include unbreakable ones.
8. vi) Table glasses can be provided such as Highball, Champagne and Wine glasses at a separate cost.
9. vii) Clearing of all glassware we supply will be done during the clearing process. Please see description
10. under clearing.

Licensing: Our alcohol licence is solely for use in venues where we will be the only bar company contracted to work on your behalf. If another company is hired they will not be able to work under our li- cense. We will also not be using our licence to venue where we have not been hired for full bar management.

We can apply to the council for a temporary licence on your behalf if your venue does not have one which you have to pay for. If you have hired us on a non alcohol service and you will need our personal licence to be able to serve alcohol which you have bough to make use of a venue, you will pay a fee. We send this directly to the venue ourself. Where you just need the licence without our services we would charge an hourly rate.We send this directly to the venue ourself.

Left Overs: This refers to unopened bottle(s) of alcohol and undamaged boxes of juice which you have purchased also which we did not purchase toward the event, but has not been used or is not needed during the time our service ends. Stirrers & Shakers would hand over these items to you latest 30 min- utes before our service time ends. You would make provision for this to be taken away from the premises or send a representative to take these from us. We would not be responsible for them after we have left the venue. Where we supply the drinks you will have assess to unlimited drinks and all left overs will be removed from the venue as we leave.

Media: We have exclusive rights to any media production of your event that we have recorded with our equipments and we can use it as content on our marketing platforms. This may be related to how our staff carry out services and serve guests and can also include certain highlights of the event. You may also share professional pictures and videos of your event with us to help improve our services if you desire.

Not Satisfactory: If you are not satisfied with Stirrers & Shakers services or our staff, we would require you to put this in writing to our office and also provided evidence of your dissatisfaction. We would require that you give us a chance to review your claim and to make steps to amend it.

Number of Guests Invited: Stirrers & Shakers will require that you give us the accurate number of guests expected or closest number to estimate so that we can provide the accurate number of staff and materials depending on the service you choose. If we have been given the wrong number of guest this would be a breach of contract on your part and we may withdraw the contract and you will forfeit payments made. We my also choose to reduce the hours to even out the services depending on the situation.

Pay Bar: Stirrers & Shakers allows you the option of a payer with you in control. You provide the staff to collect payment, whether through token system, payment cards or otherwise while our staff get the service and focus on making your guest happy and buying more.

Personalisation: To enhance our services, we include props, deco, colours and signage that includes the name and date of the couples event. We are not a decorating company dos any aspect of this is usually based on our discretion. If you have specific on decoration, please consult your assigned venue styles and we will support this where it relates to ur setup. This is an added service and is not part of any package except agreed upon.

Photography & Video: All pictures or videos by Stirrers & Shakers events can be posted on any of our social media platform for marketing purpose. If you would prefer not to post photos of your event please kindly let us know. However we reserve the right to post pictures of our staff working or caring out their duties during your event.

Private Drinks - We are able to provide support to you if you have other drinks provided by members of your family and any home made drinks you bring to your event. However we do not take responsibilities or liability for how this drinks may affect you or your guest- other vendors - suppliers. Please ensure all drinks are safe for consumption. You will be publicly liable for any drinks you provide to be served.

Refunds: you are entitled to a refund of total moneys paid to us less our administration charges and 25% deposit if you choose to cancel your event with us at anytime two weeks before the event. If you cancel less than two weeks before you cannot get a refund. The processing time for refund could be

Service Charge: This is a standard of 10% for cost related to the legal and administrative side of your event. It covers also the cost associated with normal wear and tear as well as loss and damages to our tool and equipments in providing for you. It will also cover the aesthetics all the cost associated with making your even glamorous and elegant as well as damage to our equipments

Staff Hire: Our staff work as part of a package on flat fee that has been included for you. If you would like the staff to work for extra hours, this can be agreed on the day. If you want a specific number of staff outside your package please ask for the cost of staff hire separately. We also offers bespoke staff hire or silver service. Staff can also be stationary on individual table basis. Please see not on staff hire below.

Social Media: All pictures or videos taken by Stirrers & Shakers during the set up, serving and events can be marketed on any of our social media platform for engagement and promotion purposes

Supply: Where we supply your drinks, Our vehicle is our own version of a mini warehouse of drinks. We need constant asses to this supply during your event and would require parking that allows for assess to the supply.

Time of Service: The minute Stirrers & Shakers arrived at your venue, we are at your service. We start to serve you in all capacity required from loading to setting up, making drinks for guest and providing customer service to your guest. Hence our service starts from the time we arrive at your venue and ends when we are out of the premises.

Whole Bottle: this includes whole bottle content of spirits and other Alcohol beverages . It also includes alcohol you have bought and not the ones we supply as part of our services. While part of Stirrers & Shakers job is to serve your other drinks, we do not serve guest requesting for whole bottle of spirits. We can serve whole bottle of red wine, white wine and rose wine if it is being shares by three people or more. We will not be distributing any alcohol for guest to take home. In the event that you want to provide this service to have whole bottles of alcohol given to guest, you will need to hire 2 extra staff who will be in charge of giving alcohol. Where we are supplying your alcohol, we would be serving in cups and not bottles.

Management Notes FAQ:

What does bar management mean and what is included?

Create list for drinks to fully stock bar before the event
Manage inventory and Stock for event also supervising your bar
Preparing of your drinks before your guests arrive (sorting, arranging, and icing the drinks at the bar)

Assist in putting essential drinks on table (Water, 2 juices, Wine, Fruit Wine)
Provide all bar heavy bar tools and equipments needed to facilitate delivery of high standard drinks as well as tools for the event like blenders
Provision of Bar Accessories e.g. Drink openers, straws, ice bucket, scoops for the staffs to go round with ice, bar trays etc
Provide all cocktail essentials like syrups
Create a welcoming atmosphere for guests drinking at the bar
Taking orders from the bar area and making guests feel taken care of at the event.
Helping guests choose menu items or guiding them through drink options.
Keep the bar clean at all times also when exiting the venue
Assisting the waiters when required to serve your drinks on the Table - Quoted individual Staffing Removing all left over drinks from the bar or handing over of appropriate person.
Mixing, garnishing and serving alcoholic and non-alcoholic drinks according to specifications.

Waiting staff notes:

They have a separate duty from the bar management staff
They assist your guest through out the event by taking orders from them relating to drinks serving They respond to any errand that have been assigned to them by the guest relating to drinks
They take drinks round from the bar to guests on their tables and serve them continuously throughout the event.
They clear up bottles, cans, left over drinks from table by ensuring the guest table are not cluttered up with drinks.
Taking drinks cart / mini bar on wheels round where applied as guests are having their meals giving them options available from the cart